Privacy Policy | CottageIndustryNEW

The Cottage Industry is committed to protecting your privacy and as such this Privacy Policy describes how we collect, use and protect your personal information when you visit our website or communicate with us.

By using the website www.thecotageindustry.co.za, you consent to the data practices described in this policy.

COLLECTION OF PERSONAL INFORMATION

We need to collect and use certain personal information to operate the website and provide our services.

We collect your information in the following ways:

PROVIDED INFORMATION - When you submit a contact form on the website or when you communicate via email, phone or other channels.

Information you provide to us such as name, email address, contact number, address.

STATISTICAL INFORMATION - Information we collect and receive automatically when you visit our website.

Cookies, web beacons, log information and other tracking technology to provide anonymised information such as users usage of our website, which pages they visited, how much time they spent on each page, their browser type and browsing habits, the type of device they used to access the website. This information helps us understand how users browse the website and provide a better user experience.

We make use of Google Analytics which tracks and reports website traffic. Google uses the data to track and monitor the use of our website and assess the effectiveness of our advertising campaigns. This data is made available to us in anonymised form.

You can opt out of Google Analytics across all websites at https://tools.google.com/dlpage/gaoptout

USE AND SHARING OF PERSONAL INFORMATION

We use the personal information to communicate with you and process your order. We do not sell or disclose your personal information to third parties, except to process your order as described below, to protect our legal rights, or if we are legally obliged to do so. We will not use the information for direct marketing purposes without your specific prior consent.

We collect, process and use the provided information exclusively to process your specific request. E.g. provide quotes, place orders, deliver goods.

We may disclose information such as your delivery address to trusted service providers who are involved in the delivery of products or services to you.

This website uses cookies to help optimise your online experience. A cookie is a small text file that is placed on your hard disk by a web page server that assigns your computer a unique ID. By themselves cookies can’t be used to discover your identity, they merely identify your computer to our servers when you visit the website.

Cookies are used to make the website more user friendly, for example by remembering site preferences and language settings.

The cookies used on our website fall into one of four categories:

Essential Cookies let you move around the website and use essential features like secure and private areas.
Analytic Cookies let us understand how you use our website (e.g. which pages you visit), to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.
Functional cookies are cookies used to remember choices users make to improve user experience (e.g. language).
Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.

For more information on cookies and how to delete and block cookies visit www.aboutcookies.org

You can stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser.

Do Not Track – currently, the way in which browsers communicate the Do Not Track signal is not uniform. Therefore we are not able to respond to a Do Not Track signal from your browser.

LINKS TO OTHER WEBSITES

The website contains links to other websites that are not owned or controlled by us. (Covid-19) Please be aware that we are not responsible for the privacy practices of third parties. We encourage you to be aware when you click the link and to read their privacy statements.

RETENTION OF INFORMATION

Your information is only retained for as long as necessary and to comply with legal or regulatory requirements. Email correspondence may be retained for up to two years in the interest of customer service in case you contact us again.

DATA SECURITY

We take all reasonable steps to ensure your personal information is secure from unauthorised access, modification or deletion. The information is stored on secure servers and we maintain reasonable administrative, technical and physical safeguards to protect against unauthorised access.

CHANGES TO THIS POLICY

This policy may be updated from time and will be effective from the date it is published on the website.

CONTACT INFORMATION

If you have any questions about this policy or to request access to the personal information we hold about you, please contact us at cottageindustryza@gmail.com or 071 608 9072